93 bat's Privacy Policy

1 Types and Methods of Data Collection

93 bat collects two types of information to run its services smoothly — information provided directly by users, and information collected automatically. Both types are described below.

1.1 User-Provided Information

When you create an account or use the services at 93 bat, the following information may be collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, or Rocket number; bank account information
• Messages or information you provide during customer support
• Any information voluntarily provided (e.g. when completing your profile)

1.2 Automatically Collected Information

When you use the 93 bat website or app, the following information may be collected automatically:

• IP address and device type
• Browser name, version, and operating system
• Time of site visit, time spent, and pages viewed
• Referrer URL (the source from which you arrived at the site)
• Game play history and betting activity

2 Purpose of Data Use

Collected information is used only for specific and legitimate purposes. 93 bat never misuses data or uses it for unnecessary purposes.

2.1 Service Operations

Your information is used to create and manage your account, verify logins, process deposits and withdrawals, and provide customer support.

2.2 Identity and Age Verification

The minimum age for all casino and betting activities at 93 bat is 21. We use the personal information provided to ensure that no underage person is able to use the services.

2.3 Security and Fraud Prevention

Information is analysed to prevent unauthorised account access, fraudulent transactions, and money laundering. This is also important for your own protection.

2.4 Service Improvement and Personalisation

Your information is used to provide personalised services, relevant promotions, and game recommendations based on your preferences and activity. User behaviour is analysed in line with 93 bat's responsible gaming guidelines, and precautionary steps are taken where necessary.

2.5 Communications

Your email and mobile number are used to send transaction notifications, security alerts, policy change notices, and promotional information. You may contact us at any time to opt out of promotional messages.

3 Data Sharing with Third Parties

93 bat never sells or rents your personal information. However, information may be shared in specific circumstances necessary for running the service:

• Payment Processors: Financial transaction details related to bKash, Nagad, Rocket, and banks are shared with the relevant institutions to process payments.
• Technology Partners: Technology companies that assist in running the platform receive only the information necessary to carry out their responsibilities.
• Game Studios: Game providers such as Evolution, Pragmatic Play Live, and JILI may receive the minimum information necessary to operate their games.
• Legal Obligations: Information may be disclosed in response to a court order or a valid request from a law enforcement authority.
• Business Transfers: In the event of a merger or acquisition, users will be notified in advance.

Any third party with whom information is shared is required to uphold the same standard of privacy protection.

4 Cookies and Tracking Technologies

The 93 bat website and app use cookies and similar technologies to function properly. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic operation of the site — maintaining login status, security verification, and temporarily storing form data.

4.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and login information.

4.3 Analytics Cookies

Anonymous statistics are collected to understand how the site is used and to improve the service.

4.4 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause some features of the site to stop working properly.

5 Data Security Measures

93 bat applies industry-standard technical and administrative measures to protect your information. All connections on the platform are secured with SSL encryption, which keeps data transfers hidden from third parties.

• All sensitive data is stored in encrypted form.
• Payment information is processed in accordance with the highest security standards.
• OTP verification is used for account access.
• Automated monitoring systems are in place to detect suspicious activity.
• Staff access to data is strictly limited and controlled.

Transmitting information over the internet is never entirely without risk — however, we take every precaution available. Keeping your account password confidential is your own responsibility.

6 Data Retention Period

Your information is retained only for as long as necessary. All data is maintained while your account remains active. After an account is closed, certain information may be kept for a defined period for the purposes of resolving financial disputes, meeting legal obligations, and preventing fraud. Once that period has passed, the data is securely deleted or anonymised.

7 Your Rights Over Your Data

You have clear rights over your personal information. 93 bat fully respects these rights:

• Right to Know: You may request to see what information we hold about you.
• Right to Correction: You may request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted — however, it may not be possible to delete all data due to legal obligations.
• Right to Object to Processing: You may object to marketing communications or certain types of data processing.
• Data Portability: You may request a copy of your data in a portable format.

Contact us for assistance in exercising these rights. To learn more about 93 bat, you may read our About Us page.

8 Protection of Minors' Data

93 bat's services are for persons aged 21 and over only. We do not knowingly collect personal information from minors. If an underage person has created an account by mistake and this comes to our attention, that account and all associated data will be deleted immediately. We are committed to responsible gaming practices and maintaining a safe environment — see the Responsible Gaming section for details.

9 Third-Party Links and Services

The 93 bat platform has connections to game provider studios and payment services. These third parties have their own privacy policies, over which 93 bat has no control. You are advised to read their individual policies before using their services. For answers to general questions, you can visit our FAQ section.

93 bat is not responsible for the data protection practices of any third-party website or service.

10 Privacy Policy Changes

93 bat reserves the right to update this privacy policy as needed. For significant changes, advance notice will be sent to your registered email or mobile number. Continuing to use the service after a revised policy takes effect will be considered acceptance of the new policy.

The effective date of each version will be clearly stated at the top of the policy. Previous versions are available upon request.

11 Contact Us

If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact 93 bat directly. Our customer support team is available 24/7 in both Bengali and English.